Privacy Policy

Privacy Policy
Dean Forest Retreats is committed to protecting your Privacy

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views  and practices regarding your  personal data  and  how we  will treat  it.  By visiting www.deanforestretreats.co.uk you are accepting and consenting to the practices described in this policy.

1. Legal Entity

For the purpose of the Data Protection Act 1998 (the Act), your data is being collected by

Dean Forest Retreats, Pitching Green Cottage, Pitching Green, Blakeney, GL15 4DQ.

2. Primary Business Activities

Dean Forest Retreats’ primary business activity is the provision of short-term holiday accommodation

3. HBook Booking Software

Dean Forest Retreats uses HBook booking software to enable their customers to make online bookings and manage those bookings.

1. Your Personal Data

Dean Forest Retreats uses HBook as their booking engine, which collects and stores information that you give when you make a booking. You are asked for your name, address, telephone number and email along with “the names of any guests travelling with you”. This may also include your IP address. This information is stored in the HBook System in order to process your booking. It is not shared with any other third party (except as required by law).

Your data is also stored after you have stayed but will be kept no longer than necessary in order to comply with legal obligations and for Dean Forest Retreats to welcome your repeat business.

2. Data processed directly by third parties

Any payment information you provide will be processed directly by secure PCI Level 1 compliant payment gateway providers.

3. Joint Controllers

In the context of providing booking software to Dean Forest Retreats to facilitate online booking, HBook and Dean Forest Retreats shall together operate as joint data controllers for the processing of your personal data.

4. Security Procedures

In accordance with General Data Protection Regulation (GDPR), Dean Forest Retreats and HBook observe reasonable procedures to prevent unauthorised access and misuse of personal information. They use appropriate business systems and procedures to protect and safeguard any personal information given to them. They also use security procedures and technical and physical restrictions for accessing and using the personal information on their servers. Only authorised personnel are permitted to access personal information in the course of their work.

5. Control of your Personal Data

You have the right to access data that is stored on behalf of Dean Forest Retreats via the HBook system. The data that Dean Forest Retreats and HBook hold about you will be that which is shown on your Booking Confirmation Summary. You can email or write to Dean Forest Retreats to request an overview of your personal data.

You can also email or write to Dean Forest Retreats if you believe that the personal information they have for you is incorrect, if you believe that they are no longer entitled to use your personal data or if you have any other questions about how your personal information is used or about the Privacy Statement.

6. Reviews

You may also be asked to send feedback after your stay in order for Dean Forest Retreats to further improve their service. Your email address will be used for this purpose. By accepting our Terms and Conditions, you consent to any review you have completed, whether it be online or in one of our Guest Books located in our properties, being published (or part-published) on Dean Forest Retreats’ website or Facebook page using first names of guests and general location only. If your review appears online and you wish for your review to be removed, please advise us and we will immediately remove it.

To Process your information as described above, we rely on the following legal bases:

Performance of a contract. The storage of your information may be necessary to perform the contract that you have with Dean Forest Retreats.

Legitimate Interests. We may use your information for our legitimate interests, such as for administrative, fraud detection and legal purposes.

Cookies

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. These cookies are used only to help you make a smooth booking and contain information like the date searched and language of booking. There is a difference between session cookies and persistent cookies. Session cookies will only exist until you close your browser. Persistent cookies have a longer lifespan and are not automatically deleted once you close your browser. We use persistent cookies in Google Analytics to analyse visitor traffic and behaviour.

By using Dean Forest Retreats’ website or by making a booking via the website using the HBook system you are consenting to the above use of cookies.